PickensPlan.com Uses Social Media Activism

A few minutes ago, I saw something on TV I don’t think I’ve ever seen before - a nonpolitical commercial that advocates a plan to detoxify this country from its dependence on foreign oil.  Have a look-see for yourself.  Although, I instantly recognized the old fellow in the video as mega-billionaire oilman T. Boone Pickens - this being the election season - I still expected to hear the phrase “Paid for by supporters of ____”.  Imagine my surprise when no such endorsement came (did you feel the same way?).  Curious to find out more information about the so called “PickensPlan”, I jumped over to PickensPlan.com and did some clicking around.

Now, regardless of what you may think about T. Boone Pickens as a human being, or his political beliefs, business practices or philanthropy, you have to admire the way he (or his online marketing agency) is putting the power of Internet social media to work.  It’s all there right down to the web 2.0 blue color scheme of the website.  With chicklets leading to every social media network that matters, a video blog, a forum, badges for webmasters to post to their site, he’s making savvier use of social media elements than a group of teenage girls the day after a high school prom.  And this is exactly how it’s supposed to be done.

I’m willing to bet Mr. Pickens’ social media blitz won’t play any small role in getting people to do verbs such as write, organize, and collaborate once they’ve viewed the print and television commercials.  Despite budgeting nearly $60 million to promote his plan, the site has all the look and feel of a true online grassroots movement. The main page is designed as a gateway to get people interested and educated about the PickensPlan, while offsite islands of social networking pages on Facebook and MySpace serve to help new evangelist spread the message to members of their personal network.  It’s hub marketing.  Pretty clever.  I urge folks not to be so quick to chalk this up as an act of charity from a kind old businessman who has had a good run and now wants to do something good for the rest of us.  Pickens’ company has a considerable amount to gain if the plan comes to fruition. However, I’m sure you’ll agree with me when I say fossil fuel won’t last forever.

Here’s the PickensPlan in case you were wondering what all the hype is about:

Interactive Social Media Social Psychology

You have to appreciate how I used the word "social" twice in the title. 

I heard these two stories on NPR ("On The Media") over the weekend, and they so tied psychology and sociology to interactive buzz marketing that I had to share them here.  Give them a listen, before you read on.

Peruse any job board for positions relating to interactive marketing and almost always under the desired education requirement you’ll see computer science, IT, business administration, or the narrower disciplines of marketing and public relations.  It seems the interactive marketing community as a whole has severely underestimated the application of a social science degree to an online marketing career.  My undergraduate degrees are in psychology and sociology, and on more than one occasion I have found myself explaining how my training in the social sciences is applicable to a career in marketing.

To me it’s not a big leap; to others it’s implausible.  When people think about psychology, they picture a comfortable room with two people - one sitting in an arm chair taking notes, and the other laying on his back spilling his guts while paying $200 an hour for the privilege to do so.  I didn’t pick psychology out of the list of majors to become a clinical psychologist like the one in this example.  I could care less about a stranger’s relationship with his or her mother.  I started in the field with the desire to become an experimental psychologist and through empirical hypothesis testing I wanted to explore the mysteries of human behavior and mental processes.  If it helps, picture a guy in a white lab coat holding a clipboard observing people through a two-way mirror. 

Similarly, I find that people are often misinformed about what sociology involves.  They confuse the discipline with social work or social advocacy when in fact sociology is nowhere as benevolent.  Sociology, in brief, is about investigating the behavior of groups and their interrelationship with the individual.  I have even argued that marketing is a hybrid of applied sociology and business administration, given marketing’s high level goal of influence and persuasion.  It’s pretty well accepted that the multibillion dollar a year industry of market research is a type of applied sociology.

You’d be hard pressed to find someone active in online marketing that would dispute the statement that social media is where it’s at.  With big brands flocking to Facebook and MySpace to transform latent customers in to brand advocates, interactive marketing firms are scrambling to adopt in this new environment.  As much in SEO or PPC, if not more so, interactive marketers that practice social media channel development must ask questions like:

1. How do we influence customers to buy our products?
2. How do we influence customers to promote our brand?
3. How do we enter into a new online community and interact with members effectively?
4. How do we leverage these social networks to create buzz?
5. How do we encourage long term retention in our customers
6. What are our customers saying to us?
7. How do we respond?
8. How do we track the reach of our message?

To my ears, at their core, these are social science questions, not computer science questions.  How companies can actually leverage observations from social science research to generate ROI is the business marketing extension of each of the questions listed above.  Unless marketers first try to understand the questions (and answers) above in the light of the specific community they aspire to influence, they will not be successful in their efforts of generating ROI.  Just because a community or culture exists online, doesn’t make it less of a community or culture.  A person trained in psychology and sociology may be as effective in uncovering deep insights about the types of people behind the screen names used on social networking/media websites than a person with a traditional marketing background.  For example, during my undergraduate years, I took classes in community psychology, social psychology, social problems, psychological anthropology, and methodology of social research.  The sum of all these courses was a solid background in how to systematically dissect, investigate, and influence the inner workings of a community. 

Although, I relied on the social media example to make my argument, a social science degree is strongly conducive to success in other areas of online marketing.  In conclusion, folks with psychology and sociology backgrounds have taken courses relating to influence, motivation, perception, group dynamics, cultural studies, demographics, statistical analysis, survey design, consumer psychology, and research - all of which are important in Internet marketing.